Privacy Policy

ipswich.com.au is operated by Pure Real Estate Group Pty Ltd (ABN 44 167 057 678) ("we", "us", "our"). We're committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we handle it.

Last updated: 23 June 2026

Information we collect

We collect personal information you provide directly — when you request a rental appraisal, register a buying brief, submit an enquiry, or contact us. This may include your name, email, phone number, the address and details of a property, and anything else you choose to tell us. When you use our website we may also automatically collect technical information such as your IP address, browser type, device information and pages visited, through standard server logs and analytics.

How we use your information

• respond to your enquiries and provide the appraisal, management, leasing or sales services you've asked about;
• communicate with you about your property or our services;
• operate, maintain and improve our website and tools;
• meet our legal and regulatory obligations as a Queensland real estate agency.

Disclosure of your information

We do not sell your personal information. We may share it with: service providers who help us run our business and website (hosting, database, email, mapping and customer-management providers), who may only use it to provide services to us; professional advisers where reasonably necessary; and government or regulatory bodies where required or authorised by law. Some service providers may store or process data outside Australia (for example, providers based in the United States). Where that happens we take reasonable steps to ensure your information is handled consistently with the APPs. Our primary customer database is hosted in Australia.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including through the security measures of our hosting and database providers. No system is completely secure and we can't guarantee absolute security of information transmitted over the internet.

Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can disable cookies in your browser, though some parts of the site may not work as intended.

Access and correction

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it's inaccurate or out of date. Contact us using the details below and we'll respond within a reasonable time.

Direct marketing

If we send you information about our services, you can opt out at any time using the unsubscribe option in the message or by contacting us.

Complaints

If you believe we've mishandled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the "last updated" date shown above.

Contact us

For any privacy questions or requests, email hello@ipswich.com.au.