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Property management · Ipswich

Join our contractor panel

We work with reliable, licensed trades across Ipswich. To become an approved contractor, complete the form below and attach your current licences and insurances. We'll review and be in touch. Emergency trades (plumbers, electricians, locksmiths) must be contactable 24/7.

Read our contractor requirements

Our Agency is committed to providing the highest levels of customer service. We require Contractors seeking and performing work through our Agency to become an Agency Approved and Preferred Contractor. Please note the following important information and provide the required documentation.

Prior to commencing work for our Agency

  • Complete the Contractor Details Form.
  • Provide copies of applicable current Licences and Card numbers.
  • Provide copies initially, and then annually, of Certificate of Currency of Insurances for Indemnity, Public Liability and Work Cover Policies.
  • Ensure your staff and contractors are aware of our processes and requirements.
  • Supply a list of your main services and fees and charges, current and then annually updated for the next year — as a price guide.

Availability

  • Tradespeople used must have a mobile number with active message bank which is checked and responded to regularly.
  • Tradespeople required for emergency work — e.g. Plumber, Electrician, Locksmith — must be contactable 24 hours / 7 days a week.
  • If going away or taking time off, please advise our office of your alternate / relief contact numbers prior.
  • If you are not able to accept the work and complete it in the required time period, please advise the Property Manager promptly so the job can be reallocated.

How work requests are supplied

  • Emergency / urgent work is telephoned to you and followed with an emailed Work Request at the earliest opportunity. Reply immediately to messages of an urgent nature.
  • General work / quotes: all work orders are produced in writing and emailed to you with full details of the job or quote required and access information, so you'll need an email address that is regularly monitored.

To ensure our Agency complies with the Residential Tenancies and Rooming Accommodation Act 2008 (RTRA Act) and the Property Occupations Act 2014, and to meet our contractual obligations with Clients, Tradespeople are required to:

  1. Respond to our work requests by contacting the Tenant within 48 hours (if not a vacant property). Advise Tenants you have received authority from our office, briefly outline the work, and arrange a time for entry. Advise our office of the arrangements so we can follow up with an Entry Notice if required.
  2. If you cannot contact the Tenant within 48 hours, call the Property Manager, who will send an Entry Notice or assist with contact.
  3. Do not enter the property without the above steps first taking place, or it will be a breach of entry and fines can be applied by the Residential Tenancies Authority.
  4. If advised you can collect the key from our office, you are still required to contact the Tenant as a courtesy and advise us of your entry details.
  5. If a Tenant is home, wear your name badge / company uniform, be neatly attired, show business identification, and offer to remove your footwear before entry where safe to do so. Do not park on the driveway without first consulting the Tenants.
  6. Work quietly and quickly, and remove all rubbish and tools and clean up before leaving.
  7. Keep the Tenant and the Property Manager informed of the job status at all times.
  8. If the Tenant is not home and you have approval to enter with our keys, leave your business card with a brief note on the job status (e.g. "Tap fixed" or "Need a part, will return Thursday").
  9. If a repair authority limit is given, determine the cost first. If it exceeds the authority amount, advise the Property Manager while on site and seek further instructions (unless it is an emergency).
  10. While at the property, please report any other concerns or issues we need to be aware of.

Payment process

  • Tradespeople are usually paid within 30 days of works being completed and the Agency receiving the invoice, provided the Lessor has the required funds held in trust.
  • Where work relates to a Tenant's Bond, payment will be made from the Lessor's account wherever possible, and the Bond will reimburse the Lessor.
  • We pay electronically into a nominated account — please provide your BSB and account details. An itemised statement is forwarded within 48 hours of a direct deposit. No other payment options are available.
  • All work orders are arranged by the Agency on behalf of the Lessor. Invoices are to be addressed to "THE OWNER" c/- [ENTITY NAME — TBC].
  • End-of-month accounting commences after the 23rd. Please have invoices to our office by this date for priority processing; invoices received after the 23rd are included in the next available disbursement.
1 Business details
2 Services & availability

Trades / contractor capacity

Area of service (select all that apply)

Availability

Call-out charges (optional)

3 Contact details
4 Insurances

WorkCover QLD

Professional Indemnity

Public Liability

5 Upload documents

PDF, JPG or PNG · max 10MB each. Stored privately.

6 Agreement & acknowledgement

Typing your name above acts as your electronic signature.

By submitting you confirm the information is true and your licences and insurances are current. Your details stay private.